Refund Policy

The refund policy most cleaning companies don't want you to know about!

 

At our carpet and upholstery cleaning service, we strive for excellence but acknowledge we're professionals, not magicians.

- some stubborn stains may improve rather than completely vanish.

When that red wine hits your white carpet, sometimes even professionals can't save the day. While our expert cleaning techniques tackle most stains, certain culprits like permanent markers, bleach damage, pet urine that's set for weeks, and some food dyes can leave permanent traces despite our best efforts.

 

We promise to significantly improve your carpet and upholstery's appearance, but we're cleaners, not magicians. If a stain proves stubborn, we'll always be transparent about what's possible.

 

That's why our refund policy is simple: we guarantee improvement, not miracles - because honesty about results is the foundation of our service.

 

Before leaving your home, we'll always verify your satisfaction and immediately address any concerns.

If you are unhappy: within 48 hours after our visit, simply call us and we'll arrange an appointment and return to re-clean any areas you're unhappy with at no additional cost.

 

Your satisfaction is our priority, which is why we offer this transparent guarantee while maintaining realistic expectations about what professional cleaning can achieve.

Thank you!

​

Holly Wood Carpet Cleaner